Billing

Your balance lives with your agent, not here

This page can't show your balance or your recent mail — there is no login on this site. Your account is identified by the token your agent holds, so ask your agent instead: it can read your balance and, if you have a card on file, give you the link to the Stripe billing portal.

Two ways to pay

When your balance can't cover a letter, your agent gives you two Stripe payment links. Both are one-time payments. Only the add-funds link can save your card, and only if you opt in to auto-reload (below).

• Pay for just this letter. You pay the card price for that one letter, which includes the card processing fee (for example $1.51 for a one-page first-class letter). Stripe's page says “One-time payment for one letter, including the card processing fee. Mailsnail won't save this card or charge it again.” Afterwards, go back to your agent and the same send will go through.
• Add funds to your balance. By default this is a one-time payment (default $25): Stripe's page says “One-time payment. Mailsnail won't save this card or charge it again.” Letters then cost the lower balance price (for example $1.21), and you add funds again the same way when you need to.

Your agent's preview shows both prices for the letter, so you can pick whichever suits you.

Why the two prices differ

Card processing costs a fixed 30¢ per charge on top of 2.9%. Paying for one letter by card means that one charge carries the whole fee, which is why a letter costs a little more that way: on a $1.21 letter the fixed 30¢ alone would be about a quarter of the price. Funding a balance once and drawing mail against it spreads the fee over many letters. Both prices are at our cost, with no markup.

Auto-reload is optional

Auto-reload is off unless you opt in. To opt in, ask your assistant to set up auto-reload. It requests a payment link that also saves your card, and Stripe's page shows the terms above the pay button: “Mailsnail will save this card and automatically charge it $X whenever your balance falls below $Y, so mail you ask an agent to send never stalls.” You agree by paying on that page.

• The defaults are a $25 reload whenever your balance falls below $10. A reload is between $10 and $500, and never more than $500 in one charge. If one reload isn't enough for a piece, we charge a multiple of it.
• If a reload is declined, auto-reload turns off and the send that needed it does not go through.
• Accounts that set up auto-reload before it became opt-in keep it until they turn it off.

Turning auto-reload off

You can turn it off any time, and doing so is free. It stops automatic charges and keeps your card on file. Any of these works:

• Ask your assistant to turn it off. It uses the turn_off_auto_reload tool.
• Email hello@mailsnail.dev. This is also how to change the reload amounts.
• REST API: PATCH /v1/billing/auto-reload with {"enabled": false}.

On a team account, only an organization admin can do this.

The billing portal

If you have a card on file, updating it and downloading receipts happen in Stripe's hosted portal. Ask your agent for the portal link, or call POST /v1/billing/portal. We never see or store your card number.

Refunds

If a piece fails before it reaches the printer, its price goes back to your balance automatically. Unspent balance is refundable to the original card on request. Mail that has already been handed to the printer can't be recalled or refunded. Email hello@mailsnail.dev and we'll sort it out.

Not using a managed account?

If you run Mailsnail with your own Click2Mail or Lob credentials, none of this applies — you are billed by that provider directly. See setup.